Request Forms

Request Type Description
Cancellation Request (Online – Sign in to CAEL Account)

To request a cancellation of your test.

Request Test Re-evaluation (Online – Sign in to CAEL Account)

To request a re-evaluation of your CAEL Test.

Transfer Test Registration (Online – Sign in to CAEL Account)

To request a change in your test date, time, or location.

Special Accommodations Request Form (PDF)

To request special accommodations for your test.

Transfer & Cancellation Policies By Test Type

CAEL Online & CAEL At a Test Centre have different policies, so make sure to be aware of the test type you registered before and their specific guidelines

Test Features

CAEL – Online

CAEL – At a Test Centre

Test Requirements

Accepted ID
Compatible computer system
Private room with table

For full requirements read here.

Accepted ID
Copy of test
confirmation email
Transfer Deadline* 48 hours before the date of the Test Session 7 days before the date of the Test Session
Transfer Fee* $50 CAD (plus tax)

$50 CAD (plus tax)**

Cancellation Deadline 48 hours before the date of the Test Session 7 days before the date of the Test Session
Cancellation Refund Refund of fifty percent (50%) of the fee you paid for the Test Session registration. Refund of fifty percent (50%) of the fee you paid for the Test Session registration.

*You can only transfer to the same test type that you are registered for (only Online to Online, and only Test Centre to Test Centre). If you are currently registered for CAEL at a test centre but you would like to transfer to CAEL Online, please register for CAEL Online first, and contact us at least 2 business days before your test centre test date to have the test cancelled.

Please note that in order to register for and take CAEL Online you must meet all of the computer system and room requirements. You can check your computer system for compatibility using our system checker tool; however, after test registration you will be required to complete another mandatory system check inside your CAEL account before taking the test.

Policies - CAEL at a Test Centre

Policies - CAEL Online

CAEL
What I liked most about the CAEL was that you can do the test on the computer, it uses Canadian English, and the results are released quickly!
- Alinsson, CAEL - Test Taker
CAEL
I appreciated the availability of test dates for CAEL, and found it convenient and inexpensive compared to other English proficiency tests.
- Aashima, CAEL - Test Taker
paragon