Request Forms
| Request Type | Description |
|---|---|
| Cancellation Request (Online – Sign in to CAEL Account) |
To request a cancellation of your test. |
| Request Test Re-evaluation (Online – Sign in to CAEL Account) |
To request a re-evaluation of your CAEL Test. |
|
Transfer Test Registration (Online – Sign in to CAEL Account) |
To request a change in your test date, time, or location. |
| Special Accommodations Request Form (PDF) |
To request special accommodations for your test. |
Transfer & Cancellation Policies By Test Type
Test Features |
CAEL – Online |
CAEL – At a Test Centre |
|---|---|---|
| Test Requirements |
Accepted ID For full requirements read here. |
Accepted ID Copy of test confirmation email |
| Transfer Deadline* | 48 hours before the date of the Test Session | 7 days before the date of the Test Session |
| Transfer Fee* | $50 CAD (plus tax) |
$50 CAD (plus tax)** |
| Cancellation Deadline | 48 hours before the date of the Test Session | 7 days before the date of the Test Session |
| Cancellation Refund | Refund of fifty percent (50%) of the fee you paid for the Test Session registration. | Refund of fifty percent (50%) of the fee you paid for the Test Session registration. |
*You can only transfer to the same test type that you are registered for (only Online to Online, and only Test Centre to Test Centre). If you are currently registered for CAEL at a test centre but you would like to transfer to CAEL Online, please register for CAEL Online first, and contact us at least 2 business days before your test centre test date to have the test cancelled.
Please note that in order to register for and take CAEL Online you must meet all of the computer system and room requirements. You can check your computer system for compatibility using our system checker tool; however, after test registration you will be required to complete another mandatory system check inside your CAEL account before taking the test.
