Test Day Requirements - Test Centre

• You must arrive 45 MINUTES prior to your test. Latecomers will be denied entrance to the test and will NOT be eligible for a refund or transfer.
• Check-in for your test closes 15 minutes before the scheduled start time. If you arrive after this time, you will be denied entrance to the CAEL Test and will not be eligible for a refund or transfer.
• You must bring the original, valid identification that you used to register for the test. If you do not have valid identification, you will not be allowed to take the test.
• It is recommended that you use the washroom before checking in.
• Your original, valid photo identification will be scanned.
• Your identification is the only personal belonging allowed in the test room. All other belongings are considered prohibited materials in the test room and must be stored in a personal belongings bag or locker at the test centre. All electronic devices must be switched off before being stored. Please do not bring valuables on test day. Neither Paragon Testing Enterprises nor the test centre is liable for lost or stolen items.
• You will be asked to turn out your pockets, roll up your sleeves and pantlegs, and remove glasses for inspection.
• At some test centres, you may be scanned with a metal detector wand.
• You will be asked for your signature.
• You will have your picture taken. For this picture, your face must be fully visible. You will be asked to remove anything on your head unless worn for religious or medical purposes. If you refuse, you may be denied entrance to the test and will not be eligible for a refund or transfer. The picture will be printed on your score report.
• After you are checked in, you will be seated in the test room. Once you are in the test room, you may not leave your seat unescorted.

• You may be able to hear other test takers speaking or typing. The sound of other test takers submitting their responses is a standard test room condition.
• You will be provided with a pen and notepaper, which must be returned at the end of the test.
• Your workstation will have a standard QWERTY English keyboard.
• Cellphones and other prohibited materials are not permitted in the test room.
• If you need anything during the test, such as extra notepaper or a washroom break, raise your hand. You may not communicate with other test takers in the test room or leave your seat unescorted. Your test time does not stop for any reason, including washroom breaks.
  • upon returning from a washroom break, you will be required to complete another security check
• If you are away from your workstation for longer than 20 minutes, your test will be terminated.
• If you need a special accommodation for your test—including accessibility equipment, beverages, or snacks in the test room—you must submit a Special Accommodations Request Form, which can be found on our Request Forms page. All special accommodations must be preapproved by Paragon Testing Enterprises.

• Report any issues that occur during your test to the test centre personnel immediately. If there was a technical issue that may have affected your results, you must report it to Paragon Testing Enterprises at issues@cael.ca within 48 hours of your test. Test centre personnel will provide a contact card upon request. No corrective action will be taken for problems that are reported after scores have been released or more than 48 hours after the test sitting, whichever comes first.
• Your test results will be available online in your CAEL account within 8 business days of the day of your test.

• The sequence of test day procedures may vary between test centres.

• If a test is cancelled or refunded, Paragon Testing Enterprises is not responsible for any expenses incurred for travel or accommodation.

• To report a test security issue, please visit our Test Security page.

Test takers are encouraged to use the washroom before entering the test room. CAEL Tests are timed and will not pause for any reason. Test takers who wish to use the washroom during the test should raise their hand so that test centre personnel can escort them.

Children are not allowed in the test room, and test takers may not take breaks to feed or otherwise care for a child. Neither Paragon Testing Enterprises nor the test centre will accept responsibility for unsupervised children. Test takers will be refused entry if they try to leave children outside the test room unsupervised.

Please do not use perfumes, aftershaves, colognes, and other scented products on test day. These products may make other people in the room sick.

If you have not received (or have lost) your test confirmation email, please:

1. Check the junk folder in your email, or
2. Contact our office

If you have a disability or special condition that might require special arrangements, please fill out the Special Accommodations Request Form to make a request for such arrangements.